The following statements encapsulate McCalls jewellery terms and conditions.   If purchasing highlandwear, please see our Highlandwear terms & conditions page. 

Customers outwith the European Union automatically qualify for Value Added Tax (VAT) refunds.  However, it is important to note that some countries may charge an import duty tax on delivery of goods.   Please contact us for further details if required on sales@mccalls.co.uk.  The following statements explain the two possible types of VAT applied to our products.

Standard VAT (17.5%):

Most of our products have the standard 17.5% vat rate applied.   However, as stated above, if you are outwith the European Union this rate will not be applied.  You will purchase the product excluding VAT.

Margin VAT (variable rate):

The margin scheme applys to pre-owned goods if purchased from a non-vat registered source.  This means that the VAT applied to our pre-owned jewellery is a variable rate (always less than 17.5%) rather that the usual standard rate of 17.5%.   

It is a legal requirement that we obtain the customers signature when the piece is purchased.  This merely proves that we have sold the piece at the correct rate of VAT.  A form will be despatched will the jewellery which you must simply sign and return in the self addressed envelope provided.  Please note that margin VAT only applys to pre-owned pieces.
McCalls  are committed to online security for our customers. Our checkout pages encrypt your credit card details using the HTTPS encryption standard (using the Secure Sockets Layer or SSL). This means that even if eavesdroppers are able to listen to the stream of data, it will be meaningless to them due to the encryption, therefore you can shop with the reassurance that your details will be totally secure.
All measurements supplied for ring size will be taken as correct and will be adhered to if alteration is required. We can not take responsibility for items not fitting due to incorrect measurement. It is therefore very important that care is taken during self-measurement. McCalls will however, gladly alter any product if the total delivery charges are met by the customer.

All jewellery purchased will be dispatched within 10 working days (unless alteration is required or you have requested an insurance quotation) and sent via Recorded Delivery.   Any other goods you have purchased (ie. from our highlandwear section) will be despatched separately via the courier you selected during the order process.   

 

In line with UK legislation, where goods are faulty, McCalls  will make full restitution by way of a full refund or replacement of the goods with an alternative choice.  Additionally, McCalls  will cover the cost of any additional postage incurred during the transaction of replacement or refund.

Whilst every effort is made to depict the goods accurately with product images throughout our website, McCalls  accept no responsibility for distortion of appearance due to factors such as lower quality monitors etc.

In cases where inaccurate self-measurements have been taken or where customers simply change their mind, McCalls will gladly make good the inaccuracy or change the item in question, however a charge will be made to the customer to recover any additional cost incurred by us. 

 
McCalls are providing this site on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties.  In addition, McCalls makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site.  The information contained in this site may contain technical inaccuracies or typographical errors.   All liability of McCalls howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither McCalls nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site.   This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

McCalls reserve the right at any time to revise prices without notice.  All orders for products are subject to availability and McCalls reserves the right to refuse to supply to any individual or company for whatever reason.

All brand names, product names and titles and copyrights used in the site are trade marks, trade names or copyrights of their respective holders.  No permission is given by McCalls  in respect of the use of any such brand names, product names of titles or copyrights and such use may constitute an infringement of the holder's rights.

Please Note: Many of our jewellery pieces are antique, hence cannot be re-ordered.   We have done everything in our power to prevent any piece being sold in-house and on our website at the same time.  However, if this situation occurs a "first come" "first payment" will secure the order.  On this unlikely event, we would contact you immediately and explain the situation and endeavour to find another piece suitable for your perusal.